I transform complex marketing goals into polished, high-impact communications that deepen customer engagement and strengthen our CRM strategy. Blending technical precision with creative problem-solving—building responsive templates, ensuring rigorous QA, applying dynamic personalization, and deploying flawlessly across CRM channels—to deliver messages that resonate with our audience. By serving as the link between strategy, design, and execution, I help create a best-in-class customer experience and amplify our brand’s voice at every touchpoint.